Parts Town - Experts & Thought Leaders

Parts Town Unlimited, the parent company of Encompass Supply Chain Solutions, a pioneer in the high-tech distribution of business-to-business OEM residential appliance parts and accessories, as well as business-to-consumer brands including PartSelect.com, eReplacementparts.com, Fix.com, GenuineReplacementParts.com and EasyApplianceParts.com, announced the expansion of its Home division leadership team to drive accelerated growth and innovation. As part of this expansion, Mark Bickenbach has been hired as Group President of Parts Town Home and Chris Dennison has been hired as Chief Operations Officer of Parts Town Home. This adds to an already experienced, proven team, including Robert Coolidge, who has led the Encompass business for over 15 years. Roles of Bickenbach Bickenbach leadership of omnichannel initiatives ensured a client experience across all platforms Bickenbach joins Parts Town Home after holding leadership roles with several industry-pioneering e-commerce and retail organizations. His leadership of omnichannel initiatives ensured a seamless customer experience across all platforms.  Bickenbach’s deep understanding of the residential space will support the expansion of Parts Town Home’s high-tech solutions and value proposition. As a strategic pioneer focused on growth, Bickenbach will play a crucial role in aligning the Parts Town Home division with the company's broader vision for expansion. Advanced distribution technologies Dennison brings a wealth of experience to Parts Town Home after previously pioneering supply chain functions, distribution and fulfillment, and inventory management across several companies. He will lead distribution center operations, optimize the supply chain, spearhead automation initiatives, and oversee the Parts Town Home division's operational growth goals. Dennison will play a pivotal role in leveraging new technologies, including the implementation of a future-ready network and advanced distribution technologies. Innovation in the Home space Parts Town Unlimited positions itself for significant growth in the distribution of home appliance parts “We are thrilled to welcome Mark and Chris to the Parts Town Home team,” said Steve Snower, Sixth Man (aka CEO), Parts Town Unlimited. "Their extensive experience and passion for innovation will drive our growth in the Home space." "With their leadership, plus our existing, accomplished team, we are confident that we will meet our ambitious growth goals and enhance our value proposition in the marketplace. In doing so, we will be able to bring exceptional products and services to customers in a faster, smarter way." Parts Town’s vision With the strategic addition of Bickenbach and Dennison, Parts Town Unlimited positions itself for significant growth in the distribution of home appliance parts, consumer electronic parts, HVAC parts, outdoor power equipment parts, and other critical replacement parts used in the home.  Their skills in areas such as supply chain optimization, e-commerce, and high-tech product development will be instrumental in realizing Parts Town’s vision for supporting residential appliance and equipment needs and continuing to deliver exceptional value to its customers and stakeholders.

Parts Town, the technology innovator and market-renowned distributor of original equipment manufacturer (OEM) food service parts, HVAC parts, and residential appliance parts, has announced the launch of its first visual search capability, their HVAC Data Plate Scanner, now available in the Parts Town mobile app. The new feature allows HVAC technicians to effortlessly identify and purchase the exact parts they need by simply scanning the data plate on HVAC equipment. OCR technology Traditionally, HVAC technicians have relied on manually deciphering long models and serial numbers from data plates, a process that usually comes with errors or delays. Parts Town’s HVAC Data Plate Scanner utilizes optical character recognition (OCR) technology to streamline this process. The scanner allows technicians to quickly and accurately identify the exact OEM parts The scanner allows technicians to quickly and accurately identify the exact OEM parts needed for HVAC equipment repairs. The functionality not only saves time but also ensures accuracy, as it directs users to a landing page that lists all parts associated with the model, making the service call process more efficient and effective. HVAC Data Plate Scanner Here's how the HVAC Data Plate Scanner works: Scan the data plate: Users can quickly snap a photo or upload a saved image of the model and serial number on the HVAC equipment’s data plate. Instant part lookup: Once scanned, the Parts Town app takes you to a dedicated landing page showcasing a comprehensive list of all relevant OEM parts and manuals for the specific equipment model. Seamless purchasing: Click on any part to be directed to a purchase page within the Parts Town app, facilitating a smooth transition from identification to acquisition. Mission at Parts Town "Technicians are the backbone of our industry," said Jeff Audette, Senior Vice President of HVAC at Parts Town, adding "Our mission at Parts Town is to equip our customers with the tools they need to work efficiently and effectively. HVAC service technicians are often battling the clock to diagnose and repair equipment when on the job. This new functionality will allow them to identify the right parts quickly using their mobile devices, saving valuable time on every job and getting things fixed even faster." "This application will make service technicians’ lives easier when they are out in the field and need to identify a critical part for the Trane HVAC equipment that they are servicing," said Nathaniel Grove, National Account Manager, Trane Supply, adding "This technology will ultimately make life easier for the technician, but in turn will also offer a better, faster, and more reliable service experience for the end user." Parts Town’s broader strategy The HVAC Data Plate Scanner is currently in beta test, allowing Parts Town to gather valuable customer feedback and continuously improve the feature. The initial launch supports Trane and YORK brands, with plans to expand compatibility to encompass a wider range of manufacturers in the future.  This innovation is the first step in Parts Town’s broader strategy to bring new features across its digital properties to continue to make finding and buying the right parts for equipment easier than ever.

Parts Town, the technology innovator and market-renowned distributor of original equipment manufacturer (OEM) food service parts, residential appliance parts, and related products, has announced the launch of its HVAC parts category.  From air handler parts, condensing unit parts, packaged unit parts, and more, Parts Town will now supply an extensive range of parts and accessories from top manufacturers, such as Carrier, Fast OEM Parts, Trane, Lennox, York, and Heatcraft, among others.  HVAC equipment parts “Expanding our offerings to HVAC equipment parts is yet another step we are taking to ensure Parts Town is the one-stop shop for genuine OEM parts,” said Jeff Audette, Senior Vice President at Parts Town.  Jeff Audette adds, “With this expansion, Parts Town now has the fastest growing OEM HVAC parts inventory on the market, allowing our customers to find and buy the mission-critical replacement parts they need to get equipment back up and running quickly.”  one-stop-shop HVAC service technicians and business operators can purchase their needed HVAC parts faster than ever HVAC service technicians and business operators can purchase their needed HVAC parts faster than ever before, with all in-stock orders shipping the same day until 9 p.m. ET Monday to Friday and until 4 p.m. ET on Saturday.  “With many of our customers servicing both commercial food service equipment and HVAC equipment, this category expansion allows us to meet the needs of our customers,” said Julie Eppley, Integrated Marketing Manager of HVAC at Parts Town, adding “This one-stop shop also further eliminates the need for customers to visit multiple websites to find the parts and related products they need.”  PartSPIN Parts Town offers tools to make finding and buying HVAC parts easier through PartSPIN, a revolutionary 360-degree image technology. Using PartSPIN takes the guesswork out for customers, with the interactive images allowing you to see a part from the front, the back, and up close allowing customers to purchase parts with confidence.  24/7 shopping access   Customers will also have 24/7 shopping access on Parts Town’s innovative website and mobile app. The Parts Town app offers a growing portfolio of innovative tools, including order history and tracking, live chat, quick search, a knowledge center, and a synchronized shopping cart. Customers can contact Parts Town whenever they need help via email, phone, or live chat.