Utilita News

Ofgem requires suppliers to improve help for customers in payment difficulties, following review. The review found three suppliers were found to have severe weaknesses in how they support customers in payment difficulties, as part of Ofgem review; five suppliers were found as having some issues in the support they provide, and all of those identified have been asked to submit information to Ofgem, to set out how they will improve; and other key findings include companies being unable to identif...