XOi, the global provider of technician-first smart technology for commercial and residential field service companies, and AAON, a world major in HVAC solutions for commercial and industrial indoor environments, are collaborating to create a fully connected equipment lifecycle, empowering technicians and factory experts to quickly and efficiently resolve issues, improve productivity, and enhance customer experience.
XOi’s field intelligence-powered solution and deep data insights provide AAON with a comprehensive ecosystem of equipment data, so techs have complete and accurate information available in the field. Connected to the full lifecycle of AAON equipment, from manufacturing to replacement and every touchpoint in between, techs spend less time resolving issues and reduce administrative workflows.
XOi’s proven effectiveness
“XOi’s industry-renowned platform helps us own the full lifecycle of AAON equipment, making the installation and service of AAON equipment a guided, repeatable process,” said David Recca, AAON Service Development Manager for North America.
AAON’s exclusive optimized warranty workflows demonstrate XOi’s proven effectiveness
He adds, “With the support and insights available through XOi, techs can act more efficiently while increasing accuracy, pioneering to shorter turnaround times and fewer callbacks.”
AAON’s exclusive optimized warranty workflows demonstrate XOi’s proven effectiveness. Since implementing XOi, AAON rep firms report a 100% approval rate for completed warranty claims, significantly reducing the time spent to complete each job.
AAON’s process
“The communication of information through XOi has provided data transparency to every stakeholder,” said Micheal Plummer, XOi Specialist at AAON, adding “From the field tech and their leadership to the manufacturer, we all see the same information being brought in from the field. With that correct data, we can see the component failure, the actual component that needs to be replaced, and get it shipped correctly the first time.”
XOi has cut AAON’s process of reviewing warranty claims in half. Decisions are now based on facts technicians report from the field directly to the factory, parts are shipped correctly the first time and the customer benefits from a faster resolution.
AAON’s global presence
“Our groundbreaking technology combined with AAON’s global presence means this collaboration will change ideas about what’s possible in our industry,” said Aaron Salow, Founder and CEO of XOi.
He adds, “AAON technicians around the world will have an all-new capacity to document, communicate, and verify the services they provide with unprecedented accuracy and transparency so they can build customer relationships built on trust and loyalty.”
XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls.
