XOi, a globally renowned provider of technician-focused technology solutions, has named veteran industry pioneer - Richard “Fletch” Fletcher to head the company’s critical manufacturer partnerships, as it continues to invest in technician-focused technology driving the digital transformation of the skilled trades.
As the newly appointed Executive Vice President of XOi’s OEM channel, Fletcher leverages his manufacturer experience to head the evolution and execution of XOi’s OEM partner strategy; support XOi’s OEM partner relationships; and optimize long-term value and adoption for OEM partners.
Premier digital tool
“I’m proud to work for a company that’s remained true to its blue-collar roots, while innovating the field service technology industry,” said Richard Fletcher.
He adds, “Our industry is rapidly changing. Customer expectations are higher than ever and the skilled trades gap is growing. XOi is the premier digital tool for business owners to successfully navigate these challenges."
Productivity and profitability
Our relationships with the trusted companies that design and manufacture the complex equipment that keeps us all safe"
Richard Fletcher continues, "Our mission is to help contractors enhance productivity and profitability by empowering the hard-working men and women on the front lines of the industry."
He stated, "Our relationships with the trusted companies that design and manufacture the complex equipment that keeps us all safe and comfortable is a crucial element of our vision for the industry.”
Extensive industry experience
Richard Fletcher has 30 years of experience in residential and light commercial HVAC and construction sales, marketing, and development, including a decade in executive leadership for Carrier, a worldwide pioneer in heating, air conditioning, and refrigeration solutions.
He has designed and led sales recognition programs with double-digit growth above market growth and large high-touch customer engagement campaigns resulting in 95-plus percent dealer retention.
CEO's comment
Richard brings invaluable experience and insight that positions XOi to deliver premium value"
“Our mission to truly transform the field service industry depends on our partnerships throughout the OEM sector,” said Aaron Salow, Founder and CEO of XOi.
He adds, “Richard brings invaluable experience and insight that positions XOi to deliver premium value to all our OEM partners and, as a result, improve the experience of technicians and end users and elevate results for all of us.”
Managing and leveraging data
XOi provides field service contractors and their teams the premier tool for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights.
XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls.
