XOi, a provider of technician-focused technology solutions, announces a new partnership with Interplay Learning, the provider of online and VR training for essential skilled trades.
performance and customer service
The partnership combines Interplay Learning’s immersive turnkey learning platform, which helps field service technicians acquire and deepen essential skills, with XOi’s suite of AI-powered data collection and analysis solutions.
Together, the two solutions accelerate the time it takes to train technicians for the field and provide essential resources to support superior performance and customer service from job sites.
powerful extension
XOi delivers the resources that techs need in the field to better serve customers"
“The natural and powerful extension of the Interplay Learning platform to the XOi solution positions companies to succeed and also moves our industry forward,” said Interplay Learning CEO Doug Donovan.
“Interplay Learning helps techs acquire and deepen foundational knowledge, while XOi delivers the resources that techs need in the field to better serve customers and communicate with the office."
cloud-based solutions
"Both solutions work anytime and anywhere convenient for techs and essential for great customer service. Interplay Learning helps techs gain skills faster and reduce ‘time to the truck,’ while XOi serves as the essential resource for communications and customer service for those techs once they are out in the field.”
XOi’s growing suite of cloud-based solutions offers the premier data-cataloging and analytics functionality for field service, giving teams a range of tools for increasing efficiency, accuracy, and accountability.
easily accessible institutional knowledge bases
Powered by XOi’s standardized workflows, job documentation capabilities, and training and enablement solutions, teams can build deep and easily accessible institutional knowledge bases that support real-time decision-making and data-based continuity.
Service teams can apply these extensive data-science capabilities to analyze those foundational elements and strategically respond to evolving data trends and forecasts.
training platform
Interplay Learning’s training platform keeps experienced techs up to date so they can deliver premium service"
“At XOi, we’re committed to supporting technicians in the field so they do their jobs accurately and effectively,” said Aaron Salow, founder and CEO of XOi.
“Interplay Learning’s proven training platform helps get new techs up to speed quickly and keeps experienced techs up to date so they can deliver premium service and performance, allowing contractors to focus on their mission and drive growth.”
online and VR training
Interplay Learning’s award-winning online and VR training for essential skilled trades is scalable and more effective than traditional training methods.
By leveraging its immersive learning platform, SkillMill, Interplay Learning users can train and practice hands-on learning from any device or in virtual reality, resulting in highly trained employees who are job-ready in weeks, not years.
