“The future is connected” – Wilo is the digital pioneer of the pump industry, and its slogan for the ISH exhibition promises to take the pump and pump system connectivity to a new level while adding real value for customers and partners.
Positioning itself as a solutions provider, the Dortmund manufacturer of pumps and pump systems not only offers the products themselves but also takes a digital approach to the choice, management, commissioning, and monitoring of the pumps – as well as the associated service before, during and after installation.
Wilo-Assistant App
Along with network-compatible products, such as the Wilo-Stratos MAXO and modules which can be retrofitted to other Wilo pumps, the Wilo-Assistant App is Wilo’s connectivity centerpiece.
“We are making use of the digital transformation at all levels in order to provide our customers with additional benefits,” explains Tobias Groß, who is responsible for Digital Marketing at Wilo.
“Using this approach, we support tradespeople, consultants, operators, and plant manufacturers with planning and customer support – and with installation and commissioning. So in this context, we’re really talking about a holistic approach.”
a central starting point
The app makes the whole digital world of Wilo products and services available to customers Wilo pumps are delivered equipped with a suitable digital interface, or can alternatively be upgraded using an IF module. The Wilo-Assistant App acts as a central starting point and is now optimized to provide customer guidance. The app makes the whole digital world of Wilo products and services available to customers.
Tutorials make it easy to get started, and the comprehensive search function helps users find information on any topic across the whole app. The Smart Connect function can be used both to install products and to call up data on their operating status: “The features range from customization of the pump, for example by showing its location or by giving it a name, to live monitoring and the display of measurement values such as speed, power consumption, and flow rate,” says Dr. Alexander Coers, responsible for connective pump solutions at Wilo.
In addition to this, there are functions such as the basic device configuration and direct communication with the product – to document its maintenance, fault, and settings history, for example. Furthermore, the Solar Connect function in the app enables the Wilo-Actun OPTI-MS to be controlled using remote access.
Connectivity - carefree package
The customer also has access to Wilo’s expanded range of services through Care Connect. “The services we offer here make up our all-round carefree package,” explains Niko Kösling from Wilo Group Service. “We utilize the connectivity features to make the process of fulfilling maintenance contracts as easy as possible for system operators.”
This involves remotely monitoring data and adjusting settings via remote access. “The data for these processes is only available in the Wilo Cloud and cannot be accessed externally. This enables us to guarantee the highest levels of data security, and to ensure that third parties cannot gain unauthorized access,” says Kösling.
