Viessmann Climate Solutions UK has streamlined the online services it provides to installers to make them more user-friendly, instant and intuitive.
Viessmann Climate Solutions is a part of Carrier Global Corporation, a pioneer in intelligent climate and energy solutions.
Viessmann customer service
VPlus portal includes a range of easily accessible extras designed to enhance the customer service
The new VPlus portal, which is live now, includes a range of easily accessible amenities designed to enhance the Viessmann customer service experience for heating engineers.
In just a few clicks, users will be able to view and spend reward points, browse and book training courses, register newly installed units, get warranties sent directly to their clients and complete Gas Safe notifications free of charge.
Simple and automated
“The VPlus portal now contains so much more than just our loyalty scheme,” explains Chris Leech, Marketing Manager UK & Ireland, Viessmann Climate Solutions UK. “We’ve put everything installers need on a daily basis in one place and made sure it’s really quick and easy to navigate. And we’ve also automated various processes so there’s no delay with things like new account registrations or claiming rewards.”
Previously, to set up a new Viessmann online account, installers had to submit a photo of themselves holding their Gas Safe registration card and wait for it to be manually verified. Now their details are checked automatically so they can log in immediately.
Instant rewards
The request would then be manually actioned by Viessmann’s promotions team
Similarly, to spend VPlus loyalty program reward points, formerly users had to choose a prize in one area then go to a separate form and add the relevant gift code. The request would then be manually actioned by Viessmann’s promotions team.
“The process took some time,” Leech continues. “Now you just click on the item you want, and it’s automatically dispatched by our suppliers straight away. It’s just like online shopping.”
Registering the Viessmann products
Installers accumulate VPlus reward points by registering the Viessmann products they’ve fitted. These can then be immediately exchanged for rewards such as engineering tools, branded workwear, games consoles, office equipment, shopping vouchers or pre-paid debit cards.
New tiers of prizes are unlocked at different installation quantity milestones with higher-tier items worth hundreds of pounds each.
Training and warranties
Installers can also browse and book a range of free training courses on boilers and heat pumps
Within their VPlus account, installers can also browse and book a range of free training courses on boilers and heat pumps, as well as signing up for various BPEC qualification programs.
Additionally, they can register new installations to obtain extended product warranties of up to twelve years and benefit from free Gas Safe notifications.
Roll-out
Viessmann will be communicating directly with its existing online account users about the launch of the new VPlus portal.
They will be able to seamlessly transfer their registration from the old to the new platform, including their training and product registration history.
