The new products at a glance:
- The ViCare app uses the smartphone location function if desired and detects the distance to the heating system (geofencing). The heat output is automatically turned down if nobody is at home. It is then increased again as soon as a resident approaches the house.
- The new Vitoguide was developed in close cooperation with trade partners and now combines all important functions for commissioning, remote maintenance, and servicing as an all-in-one tool.
- The new Viessmann partner portal is the gateway to the Viessmann digital world for specialist partners.
- The innovative web solution Vitoscada makes it possible for homeowners and specialist partners to comprehensively and transparently visualize several multivalent energy systems down to the level of individual system components.
ViCare app
Single room control for individual heating convenience
ViCare app automatically detects installed ViCare thermostats for single room control
The ViCare app is a convenient tool for controlling air-conditioning solutions via smartphone. It was developed by Viessmann to communicate with all components in the house and the entire system can be operated efficiently and, in an energy-saving manner. It also taps into the existing potential for improvement through automatic flow balancing.
The ViCare app automatically detects installed ViCare thermostats for single room control for radiators and floor heating. Users preferred temperature can then be set for each room using the ViCare app. The modular concept allows further components (e.g. climate sensors) to be added retroactively and amended using the app.
The preferred temperature at short notice
It goes without saying that numerous Viessmann products will be integrated into the ViCare app. These include the latest Vitodens wall-mounted gas boiler generation, the ViCare thermostat for radiators and floor heating, the ViCare ZigBee Repeater as well as the ViCare climate sensor.
All systems can be operated using voice control via Google or Alexa, the preferred temperature at short notice is now a reality.
Increased convenience and energy saving with geofencing
ViCare app also uses location services on request and can then detect the distance to the heating system
The ViCare app also uses location services on request and can then detect the distance to the heating system. If a defined distance is exceeded on the way to work or on a trip, the server sends a command to the heating controller to reduce the heat output. This reduces costs.
When returning home, the heating system is started up again following the same principle. Upon arrival, the house then returns to a pleasant heated state without anyone even having to think about adjusting the heating system. All house residents have to be integrated into the service to ensure safe operation. Only then does the control system understand that people are still in the house.
Benefits for trade partners
- Simple permanent automatic flow balancing.
- Monitoring of the heating system.
Benefits for users
- Voice control of the networked components via Google or Alexa.
- Heating cost saving with location function (geofencing).
- Compatible with almost all iOS and Android devices.
Vitoguide
New all-in-one tool for commissioning, remote maintenance, and servicing
New functions are being introduced with Vitoguide as an all-in-one tool, which has also been implemented at the suggestion of specialist partners.
The familiar tools for simplifying everyday working life, the ViStart app for commissioning Viessmann systems, the service assistant for servicing, maintenance, and the replacement of spare parts as well as Vitoguide for system monitoring are combined into an app and will be available in the future for iOS and Android devices and continue to be available as a web application on the PC under the product name Vitoguide.
The functions include, for example:
- Guided commissioning of devices with a new electronic platform.
- Forecast monitoring with visualization and permanent inspection of system behavior (error list, history).
- Differences in system behavior are easier to detect.
- Simple configuration and optimization of additional parameters (e.g. of the system pressure) remotely or directly on-site.
- Early fault detection and system-supported online inspection (reduces the maintenance to every second year).
- Guided electronic replacement of spare parts.
- System access on-site even without an internet connection.
Three-tier offering: BASIC, PLUS, and PRO
Also new: Known and new functions in Vitoguide will be offered in three tiers from the second quarter of 2021:
- Vitoguide BASIC allows simple servicing and maintenance options to be executed. The reading of errors or the guided replacement of spare parts, for instance, allows the partners to carry out fundamental work on the systems quickly and easily.
- Vitoguide PLUS offers enhanced servicing and maintenance options such as increased access to parameters. These options help you to get to the bottom of complex causes of errors to find a solution.
- Vitoguide PRO is the complete package with all servicing and maintenance options on the device remotely and on-site. It includes functions such as the system-supported online inspection and reduces on-site maintenance assignments from once a year to every two years.
- Vitoguide BASIC is available to trade partners free of charge. Vitoguide PLUS and PRO are services available for a fee.
Benefits for trade partners
- Specialist partners will be able to eliminate faults remotely even more efficiently in the future.
- The homeowner must be at home to eliminate faults in most cases.
- This saves on travel costs.
- Specialist partners with a maintenance agreement only have to carry out a system check on-site every second year.
Availability on the market
The new Vitoguide will be launched in the second quarter of 2021.
Partner Portal
Information and services for specialist partners
The new Viessmann partner portal is the gateway to the Viessmann digital world for specialist partners.
The intuitive Viessmann design makes it simple to find information and services and offers customers expert advice on how to keep an eye on the current status of orders, and how to detect system faults in good time. This all happens from mobile devices.
Self-service application
A new self-service application has been created to simplify account management that provides a central overview
Users simply log in to the partner portal and partner shop through the central Viessmann account already used for V+, the Viessmann learning space, and the Vitoguide platform.
A new self-service application has been created to simplify account management that provides a central overview of employees and authorizations. This is where all specialist partners can manage their data and that of their employees centrally and assign authorizations as requested with just a few clicks.
Access to all procedures in the partner shop
Another application is being launched along with the new partner portal and partner shop to help switch to the Viessmann digital world: Viessmann Support. The support page provides helpful FAQs and makes it easy to get in touch.
The Viessmann partner shop is impressive with its new design and new functions for making the ordering process quick and efficient. Specialist partners can place orders quickly or view offers and invoices from any device. Projects can be worked on simultaneously and the “create several shopping carts” function allows orders to be created for different consignments.
Viessmann Support
The direct interface to Viessmann
Another application is available with the new Viessmann partner shop: Viessmann Support. This is where the specialist partners receive answers to frequently asked questions and can directly contact the responsible sales office using the contact form.
Benefits for trade partners
- Central Viessmann accounts for all applications.
- Digital support in advising customers.
- Simple creation of different consignments.
- Ordering from any device.
- Overview of current orders.
- Employee and customer administration.
- Direct contact to the sales office.
Vitoscada
Innovative cloud-based online monitoring for multivalent energy systems
Vitoscada makes it possible for partners to transparently visualize several multivalent energy systems
The intelligent management of energy flows between generators and consumers is the key to efficiently using various fuel sources.
The innovative web solution Vitoscada (Viessmann Supervisory Control and Data Acquisition) makes it possible for homeowners and specialist partners to transparently and comprehensively visualize several multivalent energy systems down to the level of individual system components.
Live information on system status
Through a dashboard, the digital service Vitoscada provides the user with a live supply of all important information on the system status. In this context, the values for both the generator and consumer sides are depicted. This makes it possible to evaluate the behavior of the system at a glance and to change parameters as needed.
Error messages from the system controllers can be sent to correspondingly configured notification groups by email or SMS. These messages are simultaneously displayed automatically on the interface and documented.
Depending on the degree of severity (fault, warning, service, information, status), the message may be forwarded to certain target groups and escalated. This creates the advantage of significantly shorter reaction times for resolving any potential disruptions.
Ongoing archiving
The user can analyze the behavior of the system at any time and optimize the operation
Due to the ongoing archiving of measurements, the user can analyze the behavior of the system at any time and optimize the operation by adjusting individual parameters.
In addition to standard diagrams in the form of line diagrams or heat maps for system values or generator signals, users can also configure their signal arrangements using filters. This is especially helpful with the individual system analysis or troubleshooting.
Automatic reports
Reports are automatically generated from the archived data and sent to the user via email. Various report templates are available to choose from which the user can subscribe to individually.
In addition to sending these reports by email, they can also be archived and then accessed at a later date.
Substantially increased energy system availability
With its flexibly designed license model, the digital service can cover all areas of application
The use of Vitoscada requires Vitocontrol 100-M or Vitocontrol 200-M system controllers. With its flexibly designed license model, the digital service can cover all areas of application of the Vitocontrol multivalent controller.
A gateway collects the data from the local plant control system and continually sends it to the Viessmann cloud in encrypted form. This makes it possible for customers to monitor systems remotely and substantially increase the availability of the energy system.
Modular, sustainable, and flexible
Vitoscada is constantly being developed by integrating new system diagrams, generator variants, and interfaces.
In addition to the data volume defined by the system arrangement, individual parameters (e.g. KPIs) can also be set up in the display system.
Benefits for trade partners
- Map view and markers with customer systems.
- Overview of the hydraulic diagram.
- Operator-dependent detailed view.
- Notification list with forwarding of messages via SMS, and email.
- Acknowledgment of notifications with escalation hierarchy.
- Digital operating log.
- Long-term archiving.
- User-defined trend display.
- Diagram types such as curve and heatmap diagrams.
- Access and rights management via roles.
- Test date selection.
- Reporting supports ISO 50001 certification.
Delivery
Vitoscada is already available on the market.
