Panasonic Heating & Cooling Solutions is continuing to invest in customer service to increase response times and improve satisfaction. Panasonic has partnered with two different support centers to strengthen service operations across Europe. The new partnerships guarantee the right service at the right time, putting customers first and strengthening support. Panasonic is dedicated to providing a high level of support with readily available customer liaison. 

Panasonic’s support centers cover 16 European countries, with the aim of increasing availability in more countries overtime. “Our goal is to define the very best customer service strategy and create a truly modern, proactive customer service,” explains Richard Bishop, Panasonic Head of Marketing for UK and Ireland. “The highly experienced teams at our support centers are more than qualified to address Panasonic clients in 13 different languages, not just English.”

In addition to improving service via telephone, Panasonic has implemented a new contact page on the Panasonic Heating & Cooling Solutions website for potential or existing Panasonic customers. The latest additions to Panasonic Service are a great way to solve user concerns such as finding technical service, guidance on how to connect a product through the internet, help with obtaining the correct manuals and much more.

Download PDF version Download PDF version

In case you missed it

LG HVAC Premier Service Champion Program Launch
LG HVAC Premier Service Champion Program Launch

Global HVAC technology pioneer - LG Electronics continues to set new standards in HVAC training and customer service excellence with the launch of the Premier Service Champion Prog...

What Is The Most Overlooked Factor When Installing HVAC Systems?
What Is The Most Overlooked Factor When Installing HVAC Systems?

Installing HVAC equipment is not as simple as plugging in an appliance. Installers often face many hurdles, including complex system design, space constraints, accurate sizing and...

Viessmann Launches Vitotrol 100-E Modulation Control
Viessmann Launches Vitotrol 100-E Modulation Control

Viessmann Climate Solution UK's Vitotrol 100-E Modulation Control is now available for new Vitodens 050-W gas condensing boilers, allowing end-users to wirelessly control their hot...

vfd