Paper-intensive processes and manual data entries cause delays, errors, and duplicates – mostly as a direct result of overworked technicians. By taking a more digital approach to field service management, the workers can work smart instead of working hard.
Nowadays, companies running field service operations can equip their workforce with digital tools that maximize efficiency and convenience. This includes artificial intelligence, real-time monitoring, and mobility across all communication platforms.
Cloud-Based software
With integrated cloud-based software and remote tools, they can sync workflows and create more effective strategies based on real-time data. In this article, they’ll be giving tips on how to improve technician productivity and customer experience with reliable mobile field solutions.
With integrated cloud-based software and remote tools, they can sync workflows
Without integrated field management software, users risk double bookings, missed appointments, or late on-site visits – all of which negatively impact customer experience. For seamless scheduling and dispatching, the technicians need instant accessibility and data syncing. Through dispatch and schedule management tools, technicians can work at a faster pace without compromising accuracy and quality. Cloud-based integration allows users to track bookings as they come, assign them to the correct technicians, and monitor the progress of each job from start to finish.
Schedule management tools
Technicians get real-time updates, ensuring that they’re working on the right tasks in the most efficient order. Companies that switched to a dynamic dispatch system saw an 80% increase in job completions per day and a 30% reduction in waiting time for customers.
Without a device tracking system, they have no way of monitoring technicians and how much time they spend on the road. This could result in longer waiting times for customers, increased dissatisfaction, and higher gas and vehicle maintenance expenses. Field service companies can keep up with time-sensitive jobs and cut down on costs by finding more efficient routes. With route mapping and planning, technicians can make on-site inspections in a timely manner – improving efficiency as well as the customer experience, while also reducing travel-related costs.
Dynamic dispatch system
Technicians will be able to navigate through traffic and find faster alternative routes
Technicians will be able to navigate through traffic and find faster alternative routes. If they’re servicing multiple clients in one area, route planning allows them to efficiently travel from one customer to the next. In addition to this, device tracking also logs the technicians’ every move – back-office staff gets real-time updates, which allows them to assign tasks and schedule visits more effectively.
Technicians who conduct on-site visits and inspections need reliable access to customer and company information at all times. Without mobile features, working remotely becomes stressful and disorganized – technicians have to wait for assistance if they encounter technical issues or require additional parts for a customer. This means more delays and more frustrated techs.
Digitizing inventory management
By digitizing inventory management and support systems, they empower technicians to handle complicated situations from their mobile devices or tablets. An interconnected mobile network gives staff instant access to inventory, nearby technicians, and support documents – making it easier for the team to collaborate and solve problems.
Automated analytics can help users understand how efficient the operations are at a glance
Getting a clear picture of the daily operations takes more time when they have to manually analyze customer data, inventory, and technician productivity. And when there are delays in reporting, managers can’t provide accurate feedback or make data-driven decisions. Automated analytics can help users understand how efficient the operations are at a glance. If users notice that technicians are overloaded, they can quickly delegate responsibilities to staff with lighter workloads. With real-time data syncing, they’re always sure that users are working with the latest figures and making the best decisions.
Improve customer experiences
Making projections is also more convenient and more accurate when users have all of the information in a single dashboard. This gives users a better idea of which areas need the most improvement, which in turn makes it simpler to find solutions and improve customer experiences.
Investing in cloud-based, end-to-end technology can improve the technicians’ productivity and help to monitor their progress. With FieldConnect, the field service staff will have all the tools they need to perform their jobs well and according to business standards. The platform simplifies scheduling, device tracking, accounting, reporting, and inventory management. Users can even automate tasks, freeing up valuable company resources for other jobs. Equip the team with the digital tools they need to increase efficiency, capacity, and profitability.
