The HVAC industry has never faced anything like the coronavirus crisis. The first thought during this crisis is the safety and well-being of the extended family of service providers and communities. At Dunkirk, the company hopes the loved ones are safe and well. The services are needed now more than ever to support joint customers during this time of crisis.
Know that Dunkirk is still open for business and here to help during these unusual circumstances. If one should need technical assistance, as always, Dunkirk is just a phone call away.
Speeding up the troubleshooting process
Recently Dunkirk implemented the use of the free app, Rescue Lens app by LogMeIn®, Inc. This app allows the technical support team to see in real time exactly what one is seeing at the job site. This may speed up the troubleshooting process allowing the technical team to respond in real-time while the customers are in front of the boiler. Rescue Lens works best when there is a strong Wi-Fi or Cellular signal.
It takes a few minutes to download this free app, Rescue Lens, to the smartphone. Should the technical support team advise the customer that a session of Rescue Lens is needed during the call, they will send a unique security code to the app to join.
Finally, Dunkirk is thankful to the dealers. For over 90 years, Dunkirk has been fortunate to help, and it is the company’s pleasure and privilege to serve.
