World Quality Day on the 11th of November is an annual event to raise the awareness of quality levels in companies and to recognize the efforts and contributions of quality professionals.
The Elta Fans quality team shares how they’ve been ensuring quality management is consistently implemented throughout the business.
Setting the scene
At Elta Fans, quality is not only integral to the running of the business, but it’s the ethos: “We manufacture the highest quality of air movement products to globally renowned standards”.
For this reason, quality specialists can be found at all levels to ensure that the company is true to its word, by continuing to innovate and provide market-leading ventilation. Simply put, Elta Fans wouldn’t be the brand it is without quality being a priority.
A typical working day
The day-to-day running of the business very much involves ongoing communication, both internally and with customers, to facilitate quality activities that enhance our brand. Daily team briefings are essential for talking through the current workload and ensuring that everyone is on the same page.
Total Quality Management (TQM) is an integral part of this approach and is key to continuous improvement
Teamwork and communication are imperative to the quality management at Elta Fans, as it means that each member can assist and cover activities/projects when necessary.
Beyond the daily briefing, the team will go through a number of tasks, including:
- Process and procedure management
- Internal auditing
- Managing supplier
- Providing customer contracts and project documentation
- Reviewing smoke certifications and supplier questionnaires
- Regularly talking to customers
The Elta approach
With quality such an important aspect to the business, it’s no surprise that we adopt the, “right first time, on time, every time” attitude. Total Quality Management (TQM) is an integral part of this approach and is key to continuous improvement.
But what does this mean for management style? It means that through set goals and targets, open and engaging conversation with individuals and departments, as well as reviews and audits, quality is clearly identified throughout all levels of the business.
Looking ahead
It’s been a difficult 18 months, but our focus is on the future and the continued growth through product innovation, research into new markets, and expansion of our customer base.
What’s clear to see is that communication is integral to ensuring that quality is implemented throughout the business, whether that’s in the product, people, or service.
