Carrier Global Corporation's BluEdge service platform continues to expand its reach with 1,000 signed service agreements in just six months and expanded geographic reach. The global, one of the best-in-class service programs that was originally launched in North America and Asia, is now available to Commercial HVAC customers in the Middle East and Europe.
Through a deep understanding of customer needs and investments in cutting edge digital tools, BluEdge can help customers achieve enhanced equipment efficiency and performance - key components of Carrier's Healthy Buildings Program and Healthy, Safe, Sustainable Cold Chain Program. Carrier Global Corporation is a renowned global provider of healthy, safe and sustainable building and cold chain solutions.
optimal equipment performance
"We are thrilled with the positive customer response to our BluEdge platform and honored to hit this milestone so quickly," said Ajay Agrawal, Senior Vice President, Strategy & Services, Carrier.
"The BluEdge tiered offerings are resonating with the customers since we designed them to meet their specific needs. BluEdge helps customers achieve optimal equipment performance and act on data-driven insights, which is becoming increasingly important as we look to the future. As a result, we are on track to hit a 30% conversion rate in Commercial HVAC this year."
predictive AI-driven algorithms
The Carrier team continues to innovate new ways for BluEdge to reach customers and improve outcomes
The Carrier team continues to innovate new ways for BluEdge to reach customers and improve outcomes. Carrier Commercial Refrigeration, in partnership with EcoEnergy Insights, also a Carrier company, recently completed a successful pilot of its new Condition Based Maintenance (CBM) program that uses predictive AI-driven algorithms to proactively service refrigeration equipment in retail food stores.
CBM is aimed at improving overall customer satisfaction levels by reducing equipment downtime. The pilot resulted in a 30% reduction in alarms related to equipment issues or breakdowns and a double-digit improvement in equipment uptime. Based on the pilot program's results, Carrier plans to expand this program to 10,000 stores across Europe by the end of 2023.
peak equipment performance
Central to BluEdge is a tiered-service model that provides customers with a range of dynamic options to meet the needs of their businesses. These tiers of service include:
- Core - Customers benefit from as-needed expert service to help ensure peak equipment performance and longevity.
- Enhance - Customers can customize on-demand and value-added services, such as multi-year service agreements, preventive maintenance and remote monitoring.
- Elite - Customers who want complete peace of mind can choose this comprehensive solution that can help optimize performance, and help maximize uptime and minimize cost.
