Baxi Releases New Report That Finds Heating Installers Split On Whether To Begin Fitting Heat Pumps In Customers’ Homes

The transition to low carbon heating is at a finely balanced tipping point with installers split on whether they will be installing heat pumps in their customers’ homes. That’s the main finding of a new report from heat solutions provider – Baxi, which assesses what would encourage installers to take the leap to low carbon sources of heat.

The report also notes that training costs, lack of customer demand and excess paperwork are the main barriers to change. Furthermore, the report highlights that installers will play a pivotal role in supporting home owners with future heating decisions.

Embracing heat pumps in the near future

The UK government is targeting 600,000 heat pump installations every year by 2028

Baxi’s research with installers found that nearly a third, which is equivalent to about 37,000 of the more than 130,000 of the UK’s heating engineers, are prepared to embrace heat pumps in the near future. By contrast, around 30% of respondents say they are extremely unlikely to install heat pumps.

The UK government is targeting 600,000 heat pump installations every year by 2028. That is ten times the current market average and represents a transformation from early adoption to a mass market proposition. It would require an army of low carbon heating installers to be assisting home owners and encouraging them to make the change.

‘Heating Installers: Taking the Leap to a Low Carbon Future’

Among the main findings in the Baxi report - ‘Heating Installers: Taking the Leap to a Low Carbon Future’ are that the UK government and the industry will need to address the important issue of training costs, in order to ensure that there is enough demand from customers and also reducing paperwork. The report findings include:

• On training costs – 39% said they would be more likely to install heat pumps, if they received help with training costs. They currently pay the full cost of training and forgo work, in order to receive heat pump training.
• On customer demand – 56% of installers said customer demand needed to be addressed and 38% of installers are concerned about lack of government support for the market. The current Boiler Upgrade Scheme, which pays a max £5,000 grant to support air source heat pump installations, ends in 2025.
• On paperwork – 44% wanted support to reduce the burden of paperwork, for example in applying for government assistance schemes.

right information, incentives and training for installers

Installers will play an important role as we decarbonize the nation’s heating"

Karen Boswell, the Managing Director of Baxi UK & Ireland (Baxi), said “Installers will play an important role as we decarbonize the nation’s heating and it will be vital that the government and industry support them with the right information, incentives and training.”

Karen Boswell adds, “They will need to be advocates for low carbon sources of heat and recommend to the nation’s home owners that they should make the leap to a heat pump. To achieve this, we will need to address their concerns, support them with training, and explain more clearly the financial and non-financial benefits of these appliances.”

Baxi’s report makes a series of recommendations

Baxi’s report makes a series of recommendations, which include spelling out stronger government initiatives that will drive demand for heat pumps, over the coming decade, support for training costs on a first come-first served basis, and an industry wide campaign to market the role of a low carbon heating installer, in order to attract new entrants.