IFA 2019 will be the European launching pad for LG Electronics’ (LG) innovative AI-infused customer service solution, Proactive Customer Care. The service leverages the company’s advanced ThinQ AI to provide personalized support, alerting users to issues with their LG appliance and offering helpful tips and solutions to maximize performance and long product life. The service will initially support LG’s newest front-load washing machines and bottom-freezer refrigerators in Fra...

LG Electronics (LG) is bringing voice recognition to customers via its ThinQ (formerly SmartThinQ) mobile app, giving users maximum convenience to connect to their LG ThinQ appliances from anywhere at any time. Smart home appliance management The first mobile application for smart home appliance management to support English leverages the Google Assistant’s voice recognition technology to manage all Wi-Fi enabled LG appliances including washing machines, dryers, refrigerators, ovens, dis...

LG Electronics (LG) and LUMI United Technology, an Internet of Things (IoT) and smart home solution provider, have signed a memorandum of understanding to develop an ecosystem that goes beyond basic appliance management to deliver a more complete IoT solution for the home. The partnership will focus on developing innovations using AI and advanced sensors that can detect changes in indoor environments such as humidity level, temperature and movement of doors. Aqara sensor technology LG product...