SLD Pumps & Power (SLD), the UK’s supplier of industrial pumps and generator rental equipment, is strengthening its customer-centric approach with the launch of two new customer service centers.
SLD is a trading division of Carrier Rental Systems UK Ltd, part of Carrier Global Corporation, a global pioneer in intelligent climate and energy solutions.
training to enhance expertise
SLD has created two new dedicated teams to meet the increasing demands of its customers. The service center agents have undergone extensive training to enhance their expertise with a wide range of rental solutions including pumps, generators, sustainable green energy products, installations, and capital sales.
The two teams have a dedicated supervisor, manager, process, an,d service trainer to oversee service levels, consistent interactions with customers, and outstanding compliance and safety.
rental solutions and support
We believe that well-trained and knowledgeable staff are vital in meeting our customers' evolving requirements"
The teams are equipped with commercial empowerment in business development activity to make decisions quickly. “We believe that well-trained and knowledgeable staff are vital in meeting our customers' evolving requirements,” said Les Scott, Operations Director, SLD.
“With our enhanced capabilities, we are well-positioned to provide exceptional rental solutions and support our valued customers, as well as future customers, across a multitude of UK industries.”
ISO 9001, 14001, and 45001 certifications
These newly established centers service the UK, from Livingston Scotland which covers the North to Bracknell, Berkshire which covers the South. Both centers are accredited with ISO 9001, 14001, and 45001 certifications, reflecting SLD’s commitment to quality, sustainability health, and safety.
"We are thrilled to launch two new service centers in Livingston and Bracknell,” said Frank Sprott, Director and General Manager of SLD. “This is an exciting evolution of our business and a key step in our strategic plans and activity as we meet the growing expectations of customers in the rental market."
operational efficiency
"The customer service centers are placed within our newer super depots that are three times the size of our previous facilities."
"They are more efficient, modern and feature workshops, warehouse storage, and multi-floor office space which all combine to increase operational efficiency and improve customer service.”