Ruud is dedicated to providing the best protection and control experience for its users. At times, partners make business changes and system updates, which can affect the users. Though these changes are out of the company’s control, they continue to work on solutions to assist their customers. Google made an announcement regarding Nest. They stated that they were discontinuing support of the Works with Nest program and encouraged users to migrate their Nest accounts to Google accounts.
Unfortunately, this migration of accounts will cancel the user’s product's connection between Nest and Ruud. Ruud HVAC customers using the EcoNet Smart Thermostat will not experience any loss of normal HVAC controls by migrating their Nest account to a Google account. If the user is using Nest to control Ruud water heaters, this capability will be lost if they migrate to a Google Account.
gas water heater
If the user is using Nest Protect to automatically disable their gas water heater in the case of fire or fumes, this capability will be lost if they migrate to a Google Account. Thanks to users' requests, Google has decided to allow current Nest Integrations to continue, but only if they follow specific steps. Below are the steps they can take to ensure that Nest continues to work with the user’s Ruud connected products:
- DO NOT migrate the Nest account to a Google account. Completing a Nest account migration will cause Ruud and other Works with Nest integrations to be permanently disconnected. This process is not reversible.
- DO NOT disconnect Nest products from the Ruud product. If the user disconnects Nest, they will not be able to reconnect it. This will also affect users that choose not to migrate their Nest accounts to a Google account.