Running an HVAC business can be challenging. It’s no longer about just user HVAC capabilities and skills, but about the day-to-day operations, the schedules, the invoices, the trucks, the marketing, and the employees.
It sounds like a lot but Payzer is there to help users get a handle on where to start as well as the key things to keep in mind while running a user business.
1) Have a solid business plan
A business plan is crucial for the growth and success of a user HVAC company and it contains everything from the introductory summary, business summary, service offering, market analysis, marketing plan, business responsibilities and operations, business structure, and financial planning.
It is essential to write down a user HVAC Business Plan and have an outlined strategy before starting an HVAC business. This will help keep users focused on their goals, stay organized, and prepare for unexpected events. If users want their business to succeed long-term, they need to make a business plan first!
HVAC business plan
Users should identify where they are currently, and the direction they want their business to go
Users should identify where they are currently, the direction they want their business to go, plan to get there and research the current market/industry to provide support.
If users feel overwhelmed and unsure where to start, they are in luck. Payzer is here to help users every step of the way with its HVAC business plan template that will guide users through creating a successful HVAC business plan.
2. Convert users to Upsells
Upselling is a great way to help users' small businesses grow and increase profits. It is less expensive than acquiring new customers. It’s selling to the user's existing customer base! There are two main ways to upsell – recommending additional products and HVAC services on a proposal, or using maintenance agreements to generate future sales.
Adding additional products to a proposal is a great best practice and might even remind the homeowner there is something else they have been needing to ask about. Users can create a proposal template and favorite items like air filters, new home thermostats, and more, to recommend on every proposal.
Maintenance
Offering maintenance plans on every job site not only adds recurring revenue to user business immediately, but it increases their future sales.
When users serviced a home every year for 4 years and something breaks, they are more likely to call them than other HVAC professionals! Users can try Payzer's free Maintenance Agreements Calculator to see the impact it can have on their bottom line.
3. Improve Operating Efficiency
Any service they call that comes in in their area can be booked on their schedule
Inefficiencies in user business cost user time and money! One of the most common inefficiencies comes with scheduling jobs, but it’s also one that can be fixed.
Users can start by looking at their team and assigning dispatch zones. Then, no matter what, any service they call that comes in in their area can be booked on their schedule. This eliminates multiple people visiting the same area on the same day, or, going out of their way for one job, wasting unnecessary time in the truck.
Field service management
Users can also use a field service management system, like Payzerware, to help them manage these zones, reschedule appointments, and send notifications to the HVAC technician that their route has changed or been updated.
Improving scheduling efficiency will cut down on wasted driving time, improve communication, and even save gas too, positively affecting users' bottom line.
4. Improve Customer Service
Nothing can hurt user business more than unhappy customers. One way to improve user customer service and keep customers coming back is by doing the little things – communication, ease of payment, and top-notch service.
Communication is key and with field-service-management systems users can send real-time notifications, letting the homeowner know if the technician is running late, ‘On my way” texts, letting them know to expect the user soon, and even follow-up texts and emails with proposals.
Customer satisfaction
Train HVAC contractors to be professional in every situation, and watch the positive reviews roll in
Allowing customers to pay however they’d like can also improve customer satisfaction, and increase users' chances of getting paid on the spot. Enabling payment links in texts and emails allows customers to pay at their convenience via a credit card or ACH, and offering financing to help users give the customer more ways to say ‘yes.’
To ensure users are consistently providing top-notch customer service, they can also do things like setting up a checklist for their team within Payzerware making sure they complete certain items on every job. Train HVAC contractors to be professional in every situation, and watch the positive reviews roll in!
5. Get Paid
Getting paid can be one of the toughest parts of running a business. This is the lifeblood of the user company! One key thing to keep in mind is that the easier user makes it for customers to pay users, the more likely it is that they will get paid. On average, it can take 57 days for contractors to collect invoices.
With systems like Payzerware that can send reminders, emailable payment links, and offers 9 ways to pay, user can decrease their accounts receivable and take that 57 days down! On average, 33% of all invoices created in Payzerware are paid on day ONE!
Partner with Payzer
The day-to-day logistics of running an HVAC company can be challenging and time-consuming for a business owner. Payzerware makes it easy to run user HVAC business by saving time in all aspects of their business by streamlining operations, improving collections, and helping users get to more jobs. The all-in-one field management software platform combines software and support to help users grow their businesses.
Payzerware makes reporting more accessible than ever by assessing performance, productivity, and more. It provides insight into different areas of user business, so they can stay on track while growing their HVAC company and reaching their goals.