Energy regulator Ofgem has issued two provisional orders to Delta Gas and Power Ltd (Delta), for failure to meet the standards set for them as a supplier. Delta is a non-domestic energy supplier, serving 1,690 business customers in the UK.
The two provisional orders have been sent out for:
- failure to pay into the Feed-in Tariff (FIT) scheme, a programme which supports investment in and uptake of renewable electricity generation, and
- failure to provide requested information for Ofgem’s flagship Supplier of Last Resort (SoLR) scheme, which ensures continuity of supply to a customer (i.e. they are transitioned to a replacement energy provider) should their existing supplier exit the market.
Full and accurate information
This follows the provisional order already issued to Delta previously in November relating to its operational capability and financial resilience.
These challenging times are no excuse for poor performance from energy suppliers"
Cathryn Scott, Ofgem’s Director for Enforcement & Emerging Issues, said: “These challenging times are no excuse for poor performance from energy suppliers. Suppliers have a legal duty to comply with their obligations to provide us with full and accurate information and to participate in important renewable energy schemes. Delta has failed in this instance, which undermines the schemes’ integrity. We have always been clear that failure to comply fully and promptly with our requests for information has the potential to disrupt the processes in place to protect consumers. Our expectations of suppliers are clear and the Orders we have issued today set out actions Delta must take immediately to address shortcomings now and for the longer term.”
Protecting vulnerable consumers
Ofgem expects immediate actions to be taken by Delta and as such has requested that it:
- Pays the £57,000 immediately: It is imperative that all suppliers make their FIT payments on time to ensure the integrity of the FIT scheme.
- Provides the missing information by 5pm Monday 5 December 2022: The original request for information was sent 2 September and was re-issued 9 November.
Failure to do so will result in Ofgem taking further enforcement action. This comes on the back of a full Market Compliance Review last week where Ofgem ordered 17 suppliers to do more to protect vulnerable consumers this winter and beyond.