20 Aug 2021
Ofgem has launched an investigation into Community Energy Scheme UK’s sales and customer service practices.
Ofgem’s investigation is in relation to sales practices, and solar panel installations, for social housing tenants in Stoke-on-Trent.
Investigation details
The investigation will examine whether the company breached consumer protection rules, including potential breaches of the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.
The opening of this investigation does not imply that Ofgem has made any findings about non-compliance.