Ofgem has appointed EDF to take on supplying Utility Point’s approximately 220,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.
EDF is offering customers a competitive tariff. Outstanding credit balances, including money owed to both existing and former customers of Utility Point, will also be honored. For existing Utility Point customers, energy supplies will continue as normal as they switch over to EDF on 18 September 2021.
Switching to another supplier
Customers of Utility Point will be contacted over the coming days about the changes. If customers wish to switch suppliers they can shop around but are advised to wait until the transfer has been completed. Customers will not be charged exit fees if they decide to switch to another supplier.
Neil Lawrence, Ofgem’s Director of Retail, said, “I am pleased to announce we have appointed EDF as the new supplier for customers after Utility Point entered insolvency."
Uninterrupted energy supply
Neil Lawrence adds, "We understand that this news may be unsettling for customers, however, they do not need to worry. Their energy supply will continue as normal, and all customer credit balances held on their accounts will be protected by EDF."
He continues, “Your energy supply will not be interrupted. EDF will be in contact with customers next week with the next steps. Once transferred to EDF, customers can ask to be put onto another tariff, but should customers wish to switch, we advise waiting for the transfer from Utility Point to be completed."