Jobber, the globally renowned provider of home service management software, has announced the general availability of new features that make it easier for home owners to reward their service pros directly with tips and support their businesses through referrals to friends and family.
These new features are designed to help service pros better meet increasing consumer expectations for seamless, technology-enabled service experiences.
New tipping and referral features
“Building a reputation for excellent customer service doesn’t happen overnight,” said Sam Pillar, the Chief Executive Officer (CEO) & Co-Founder of Jobber, adding “Businesses that use Jobber understand the importance of prioritizing the customer experience, and we want to make sure that their efforts don't go unrewarded.”
Sam Pillar adds, “Jobber now helps keep your team motivated to prioritize customer service, by being able to earn tips and helps you grow your business through customer referrals, when you've delivered an excellent customer experience.”
Tip collection on online payments
Each business owner controls when to offer their customers the ability to add a tip
Jobber’s tipping feature makes it easier for home service businesses to motivate high-performing team members, in industries where it is customary to tip, such as residential cleaning, window cleaning, lawn care, and pool and spa servicing.
Each business owner controls when to offer their customers the ability to add a tip. When enabled, the option to tip appears during the payment process, when a home owner pays their invoice online with Jobber Payments. Home owners can choose a percent-based tip (10%, 15%, or 20%) or fill in a custom amount.
Allows managers to track strong performers
This feature also allows managers to identify strong performers, by tracking which team members are receiving tips and for how much. When tipping has been presented as an option, nearly one in four (24%) of home owners opt to provide a tip. In the past five months, Jobber has facilitated the collection of nearly US$ 3 million in tips for service pros.
“Taking payments with Jobber makes it very convenient for my customers because I can just send the invoice and the customer can pay it online,” said Irene Zibin, the Owner of eSunshine Cleaning, which is based in Abbotsford, British Columbia, Canada.
Irene Zibin adds, “My team loves the addition of the tip function, which has led to some pretty good tips—big tips.”
Home owner referrals to grow the business
The ‘refer a friend’ prompt is displayed to home owners in Jobber’s online customer portal
The referrals feature allows home owners to promote the good work of a home service business to friends and family. The ‘refer a friend’ prompt is displayed to home owners in Jobber’s online customer portal, encouraging them to share booking links via email, text, or social media.
New leads show up in Jobber tagged with information on the client who referred them, so businesses can reward customers for their advocacy.
Need for trustworthy service pros
“People want to do business with those they trust,” said Nick Tandeski, the Owner of Driveway Envy, serving the Twin Cities Metro area in Minnesota, USA.
Nick Tandeski adds, “When clients refer us to other home owners it dramatically increases our chance of winning that business and retaining them as a client. So far, everyone referred through Jobber has ended up doing business with us.”