Ideal Heating are thrilled to introduce the HP290, their latest monobloc heat pump designed to provide efficient, low-carbon heating and hot water throughout the year. This innovative product marks a significant addition to their growing selection of eco-friendly heating solutions.
In this blog, they’ll cover everything needed to know about the new HP290 heat pump, including what it is, how it works, and the impressive benefits it offers.
- What is the HP290 Heat Pump?
The HP290 is their first domestic air source heat pump to use R290 refrigerant
The HP290 is their first domestic air source heat pump to use R290 refrigerant, known for its low environmental impact and minimal global warming potential. By integrating this cutting-edge refrigerant, they are taking a significant step towards reducing the carbon footprint of home heating systems.
For those who would like more in-depth information on how heat pumps work, visit Ideal Heating’s Expert Guide to Air Source Heat Pumps.
- What are the Key Features and Benefits of the HP290?
The HP290 has a handful of benefits that make it a great option for homeowners who are looking for more sustainable alternatives to traditional heating systems.
Some of the key features of this innovative new heat pump include:
- High Efficiency: The HP290 can boast an impressive seasonal coefficient of performance (SCOP) rating of over 500%, ensuring optimal performance in all weather conditions, from sunshine to snow.
- Easy Installation and Maintenance: The HP290 is designed with simplicity in mind, making it easy to install and maintain. When paired with their pre-plumbed hot water cylinder and Halo Lite RF thermostat, it forms a comprehensive low-carbon heating package.
- User-Friendly Control: The HP290 control box consolidates all electrical components, streamlining the installation process and allowing homeowners to monitor the system’s performance with ease.
Comprehensive Customer Support
At Ideal Heating, exceptional customer service is at the center of every product and service they provide
At Ideal Heating, exceptional customer service is at the center of every product and service they provide. Their UK-based support team is available 364 days a year, ready to provide both technical and customer assistance.
Phil Scrafton, the Heat Pump Technical Manager, emphasizes the importance of customer support, highlighting the rapid response from both their on-ground specialists and remote service teams.
Unrivalled customer support
Phil Scrafton explains: “At Ideal Heating, we pride ourselves on our level of customer support. Our specialist heat pump team is out and across the UK, providing a rapid response to any enquiries. We also have a fast and effective remote service team, who can resolve the majority of questions either over the phone or a video call.”
He continues, “We’ve built a reputation in the industry for unrivalled customer support. With our new HP290 heat pump, our customers can be sure to receive the same high level of service they have always depended on.”
Building on Success: From Logic Air to HP290
Following the successful launch of their Logic Air heat pump, Ideal Heating continues to expand their low-carbon product range with the HP290. Lizzie Wilkinson, the Product Director (Domestic), explains that the HP290 follows the same principles of ease of installation, maintenance, and high performance, aiming to enhance both installer and end-user experiences.
She said, “Our HP290 heat pump follows many of the same principles as our popular Logic Air. In all of our products, we want installers to enjoy working with them, and for them to be simple to install, maintain and service.”
Impressive levels of performance and efficiency
Lizzie Wilkinson continues, “What’s more, we know the end-user experience is vitally important, and that’s why we provide what we genuinely believe are industry-renowned levels of support. It means if you need any advice or help with the heat pump, you can receive it quickly and easily.”
She adds, “When you put all of that together, and also factor in the impressive levels of performance and efficiency the HP290 offers, we believe this is a powerful and attractive new proposition for the domestic market.”
With simplicity and efficiency at the forefront of the HP290’s design, they’re confident that, in time, this heat pump model will undoubtedly become a firm favorite with many UK homeowners who are looking for sustainable heating systems.
Versatility and Performance
The HP290 is compatible with various heating systems, including radiators and underfloor heating. It features intuitive controls and offers fast reheat times when paired with their heat pump cylinder range, ensuring comfort and efficiency throughout the year.
- Does the HP290 Heat Pump Work in Winter?
Absolutely! All of their air source heat pumps have been expertly designed to operate well, even in extremely cold weather.
Training and Support for Installers
Their Expert Academy provides extensive training for installers looking to enter the heat pump market
Their Expert Academy provides extensive training for installers looking to enter the heat pump market. The academy offers a range of free and affordable courses covering everything from basic heat pump operation to advanced fault-finding and servicing techniques.
Their National Training and Technology Centre in East Yorkshire and their new center near Luton serve as hubs for the Expert Academy’s nationwide operations. Additionally, their online learning options and Skills Bootcamps, offered in partnership with the Department for Education, make training accessible to all.
Commitment to Quality and Innovation
At Ideal Heating, they remain dedicated to delivering reliable, high-quality products and outstanding customer service. As part of Groupe Atlantic, they are at the forefront of the industry’s drive towards net-zero emissions, offering a range of environmentally friendly heating solutions and advising decision-makers in government.
For more information, visit their dedicated HP290 heat pump product page, or explore their Expert Guide to Air Source Heat Pumps to learn everything that customers need to know about heat pumps before investing in one for their home.
Alternatively, for those who have any other queries that they would like to discuss, contact Ideal Heating today and their customer service team will be happy to help.