Friedrich Air Conditioning Co., a U.S.-based manufacturer of heating, cooling and other room air conditioning products, launches a Spanish-speaking technical and customer service line, making it among the first in the industry to offer a dedicated service specifically for Spanish-speaking customers.
The Spanish-speaking line is available by calling Friedrich’s main customer service line, and selecting option 9. It will operate Monday-Friday, 8 a.m. – 5 p.m. CT, the same hours and days as Friedrich’s other customer service phone line.
Personalized Customer Service
Friedrich’s focus is to continually improve the service experience for our partners and customers"
“The goal is to help ensure all of our installers, contractors, and customers get the assistance and support they need, quickly and easily,” said Sean Olds, Friedrich Chief Operations Officer.
“Friedrich’s focus is to continually improve the service experience for our partners and customers, and this is a big part of that commitment.” The launch of a Spanish-speaking technical and customer service line is another example of Friedrich’s dedication to personalized customer service.
State-Of-The-Art Onsite Lab
Rather than using an automated or third-party resource that is typical for today’s industry, all Friedrich’s Technical Assistance employee experts are located at the company’s San Antonio headquarters and have years of experience in the field and fielding calls and inquiries from customers.
Friedrich’s customer service team also has a close connection to the company’s product and engineering managers and state-of-the-art onsite lab. That makes Friedrich one of the only air conditioning companies to make such a strong commitment–not only to onsite testing, quality control and product innovation–but to customer support.