Mulberry’s of Beaconsfield is a prestigious salon spa set in the stunning Chiltern Hills. It is known for its high-end bespoke treatments and faced a significant HVAC challenge during a peak summer heatwave.
The compressor on the multi-split air conditioning condenser supplying numerous treatment areas failed, risking the comfort and satisfaction of their discerning clients. SFE Services, a Buckinghamshire-based HVAC service provider, stepped in to offer an efficient and time-critical repair.
Installation and compressor challenges
Mulberry's internal fit-out, had included the installation of the air conditioning system before SFE Services' involvement. When the compressor failure occurred, it was crucial to address it promptly to maintain the business’s operational standards. SFE Services responded the same day, showcasing its commitment to customer service.
The team provided knowledgeable advice. They suggested repairing the existing unit instead of opting for a new and costly re-installation. While new installations are sometimes necessary, SFE Services demonstrated that repairs can be a more sustainable and economical choice when feasible.
seamless and efficient services
SFE Services sourced the necessary equipment within the same week and conducted the repairs
SFE Services sourced the necessary equipment within the same week and conducted the repairs out of regular business hours to avoid any disruption. Mulberry’s operates from 9 am to 8 pm so the work needed to be done without affecting trading hours.
The SFE Services team’s dedication was evident as they arrived on site at 6:00 am and even provided key management to open the premises early in the morning, ensuring the work was completed seamlessly and efficiently.
air conditioning and air quality
In a spa setting, air conditioning and air quality are vital for ambiance, client comfort, and product efficacy. Mulberry needed a working system to create a tailored atmosphere for various treatments.
For instance, when clients relax body temperature decreases so it is often preferred to have a warm environment during massages. For waxing, cooler air is essential to obtain the best treatment results.
ventilation
Also, proper ventilation is necessary to remove unpleasant fumes in the air while using certain products such as acetone.
The ability to control the air quality and temperature not only enhances the client's experience but also serves as a unique selling point for the business. The presence of air conditioning & ventilation becomes especially noticeable when it is absent, underlining its importance.
benefits of air conditioning system
Clients can enjoy a comfortable setting for treatments like body massages, which might otherwise be unappealing
Mulberry highlighted the benefits of having a reliable air conditioning system. It can offer a perfect environment tailored to each client's needs, even during a summer heatwave.
This capability sets them apart from competitors, as clients can enjoy a comfortable setting for treatments like body massages, which might otherwise be unappealing in hot weather.
customer-focused HVAC solutions
SFE Services intervention at Mulberry’s of Beaconsfield exemplifies their commitment to providing timely, knowledgeable, and customer-focused HVAC solutions.
SFE Services' ability to work around the salon’s long hours, coupled with their expertise in offering economical options, highlights their position as a trusted service provider in the HVAC industry.