EDF has successfully delivered more than two and a half million first payments of the Government’s Energy Bills Support Scheme to household energy accounts so far, as part of the support available to households this winter.
To help combat rising bills, the Government’s Energy Bills Support Scheme will mean that all of EDF’s ~3.5 million customers will automatically receive £400 off their energy bills made in six installments, starting this month until March 2023.
Customer’s electricity meters
EDF is pleased to confirm that vouchers have now been posted out to all of its Prepayment (PPM) electricity customers via the post office, and applied the credit onto the vast majority of its smart PAYG customer’s electricity meters. Those who are paying a fixed Direct Debit will receive an automatic refund payment directly into their bank account within five working days of their regular monthly payment date to EDF.
Those who are paying a fixed Direct Debit will receive an automatic refund payment
Philippe Commaret, Managing Director, Customers at EDF said: “It’s an incredibly challenging time for our customers and we want to do everything we can to support them, so it is great that so many have received their first payment, providing some relief from rising costs.”
Most vulnerable customers
Philippe Commaret adds, “We’re continuing to prioritize extra support to our most vulnerable customers this winter, offering debt relief and help with getting their homes more energy efficient.” EDF was recently rated highest of all energy companies for its customer service for the second quarter in a row by Citizens Advice.
Amongst the package available to support customers during the cost of living crisis, EDF are in the process of proactively contacting more than 100,000 of its most vulnerable customers in order to outline the extra support available to them.